The following is a brief summary of several projects Total Store Operations Enhancement
Project Goal: To improve total store operational efficiency while maintaining high-quality customer service through process improvement and organization. Project Results: - Designed & implemented new operating processes for sales floor areas, receiving, customer service and cash/wrap
- Realized reduction of departmental labor of up to 25%
- Realized up to a 15% increase in departmental sales as a result of improved customer service & merchandising
Developing Best Practices & Workload Requirements
Project Goal: To establish best practices & workload requirements for retail operations in each major task based on store observations & measurements. Also to develop workload planning & scheduling tools. Project Results: - Developed performance expectations for each major task, including stocking, replenishment, customer service, zone maintenance and recovery
- Developed scheduling & workload planning guides based on measured data including sales, transactions and shipment forecasts
- Increased percentage of time associates spend on value-added activities
Improving Queue Times & Sales
Project Goal: To reduce the queue time for a cafe's operation. Project Results: - Redesigned the layout of the preparation equipment to reduce processing times by 33%
- Increased sales 20% by increasing the number of sales opportunities because the queue was flowing faster
- Analyzed customer arrivals and developed a queuing model to staff the operations for peaks & valleys in traffic aligning labor resources with demand
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